Dealing with difficult people in the workplace is nothing new to multifamily professionals. However, dealing with difficult people amid a global pandemic adds an extra layer of tensions that could drive you (or your customer) over the edge. In this session Katie shares the do's and don't of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation inot compromise.
*Learn how to anticipate a potential conflict
*Identify the necessary skills for de-escalating conflict
*Obtain self-regulation techniques
*Gain tips for handling hot burron issues, such as residents not wearing a mask
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Oklahoma City, Oklahoma 73116
United States 405.606.2226
*Management and Maintenance Teams
*Suppliers and Services Providers
*ANYONE WORKING IN MULTIFAMILY!!!