In Toni Blake’s newest seminar Wings of Positive Change she teaches that our greatest amenity is our humanity. In a world full of negativity, people are overwhelmed. Being a great human being is not about a random act of kindness, great human beings have daily habits that inspire loyalty and make the world around them a better place. Toni shares powerful Human Habits for great property managers. These habits can transform your work life, reduce conflicts, and improve resident retention. Great relations inspire loyalty and improve renewals and online reputation. You will love the lesson on how to listen without distractions, stay on the “people” train of thought, communicate our intentions, and offer constructive advice instead of destructive criticism. Finally, she will challenge your team’s Citizenship Goals for 2019 to make a difference in their companies.